The ChildProtectionCompany.com is committed to protecting your privacy on-line. We will treat any personal information by which you can be identified (i.e. name, address, email etc.) in accordance with the provisions of the Data Protection Act 1998 and will not share your information with any third party.

Information submitted and statistics from usage will be used to enable us to provide, manage and improve the ChildProtectionCompany.com services and to email you occasionally about any ChildProtectionCompany.com resources we think may be of interest to you. ChildProtectionCompany.com tracks usage through the use of cookies and by logging IP addresses. By using and browsing the ChildProtectionCompany.com website, you consent to cookies being used in accordance with our policy and you agree that we can include your details on our database. If you do not consent, you must refrain from using the website. If at any time you wish to be removed from our database please contact us.

This copyright statement and privacy statement relates only to the ChildProtectionCompany.com web site. Links to other web sites are not covered by this privacy statement.

Refund Policy
We are confident that you will find all ChildProtectionCompany.com's training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us or write to us within seven working days of purchase, quoting your order number. This policy does not affect your statutory rights.

Training Course Credits
Individual online course credits have no expiry date but if for any reason we need to change this policy we will give you 30 days notice.

Unlimited Training Package Fair Use Policy
Training credits within an Unlimited Package must not be used by anyone who is not employed (paid or voluntary) by the organisation who purchased the Unlimited Package. Each individual user, within the organisation, is only permitted to take a training course once during the period for which the Unlimited Package is valid.

Unlimited Training Packages are valid for 12 or 24 months, depending on the terms agreed on purchase.

Purchasing ChildProtectionCompany.com Resources and Services
All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net.

Support Package Fair Use Policy
Our fair usage policy is designed to make sure that your dedicated support service is quick and reliable whenever you use it.

ChildProtectionCompany.com's dedicated support packages are designed to offer you the freedom to request expert advice without worrying about the cost. However to ensure fair usage of resources for all our customers our terms and conditions allow up to 25 support queries per organisation as part of each Support Package purchased, during the 12 month term of the package.

We are happy to discuss terms for organisations requiring access to additional support; please email us outlining your requirements.

Use of Accreditation Logo
Organisations that meet the ChildProtectionCompany.com's accreditation criteria may use the accreditation logo. The logo may be reproduced in colour or in black and white, as appropriate to the medium. ChildProtectionCompany.com reserve the right to view copies of all material containing the logo. Use of the logo will be removed from any organisation that undertakes any activity that may impact the reputation of ChildProtectionCompany.com. For clarity the logo remains the copyright of ChildProtectionCompany.com.

Note, in order to continue using the accreditation logo, an organisation must submit an annual health checklist for review and maintain a current subscription to the accreditation support package. Failure to do so will invalidate the accreditation and use of the logo will be removed.

We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child or young person. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action.

Complaints Procedure
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff.

You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.

Equal Opportunities
ChildProtectionCompany.com is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.

We also aim to provide access to our services irrespective of:

  • Race
  • Gender
  • Disability
  • Sexual Orientation
  • Age
  • Work Patterns

We aim to ensure that Equal Opportunities are an integral feature in all our services.

  • Ensure that all people are treated as individuals
  • Respect the opinion and experience of others
  • Ensure that assumptions are not made about people
  • Appropriately challenge discriminatory or oppressive behaviour or language

ChildProtectionCompany.com makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. Users are strongly advised to check with their local children's social care services and/or local Safeguarding Children Board for the most up to date and accurate information.

ChildProtectionCompany.com does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by the ChildProtectionCompany.com unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of the ChildProtectionCompany.com.

V1.6, 20 September, 2012.